Sept. 1997 – June 2002 Secondary School, with “natural science” specialization. Lycée Saint-Dominique – Pau (Fr.) Sept.2002 - June 2004 Professional Training in Computer Science. (equivalent to a Bachelor of Science). AFPA – Bordeaux (Fr.).
登録者職歴情報
現在の状況
離職
転職回数
2
業種
ＩＴ、通信、インターネット
職種
ＩＴ、ソフトウェアエンジニア
職歴詳細
First and second level helpdesk Training of employees in Software and Hardware User Helpdesk support per Phone, Email, Remote Desktop access, or direct user support. support and error troubleshooting for internal employees and external cutomers in : SAP environment Microsoft Office ( Word, Powerpoint, excel, access, Outlook) Microsoft Windows XP and Windows 7 Autocad, Cimdatabase and Pro-engineer support Sharepoint 2010 Internet and Intranet support Citrix Client and Citrix Access VPN Software (Ipass connect problems, Companie VPN certificats errors...) User Administration (roles and login support) Printer (Lexmark, HP) installation, configuration, toubleshooting. Mobile device support (HP and Iphone) – Configuration and support especially with Internal Exchange mail Account Watching of the different Networks, services, business critical services and servers in the worldwide Companie locations with Microsoft S.C.O.M